Privacy Policy

At On The Scene Clo, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

On The Scene Clo is the data controller responsible for your personal data. If you have any questions about this policy, please contact us at info@onthesceneclo.co.uk.

2. What Data We Collect

We may collect and process the following personal data:

Name, email address, phone number, and delivery/billing address when you place an order
Payment information (processed securely via our payment provider — we do not store card details)
Browsing behaviour and device information via cookies
Any communications you send us

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries
Improve our website and customer experience
Send marketing communications, where you have given consent

4. Legal Basis for Processing

We process your data on the following legal bases:

Contract — to fulfil orders you have placed
Legitimate interests — to improve our services and prevent fraud
Consent — for marketing emails (you can withdraw consent at any time)
Legal obligation — where required by law

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

Shopify (our e-commerce platform)
Payment processors
Delivery and courier services
Email marketing platforms (where applicable)

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict how we process your data
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting purposes.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions or wish to exercise your rights, please contact us at info@onthesceneclo.co.uk.